Professional Development

PC/Network Technician

This program prepares individuals for entry-level work as customer service and help desk professionals in the desktop services and applications domain. It is designed to give participants hands-on experience in developing skills in areas such as installing, maintaining, supporting, and troubleshooting hardware components; deploying desktop operating systems and applications; deploying and maintain networking protocols and topologies; and designing desktop and network security. Participants are also prepared to sit for CompTIA Network+ and A+ certifications.

The CompTIA A+ Core Series requires candidates to pass two exams: Core 1 (220-1001) and Core 2 (220-1002) covering the following new content:

•    Demonstrate baseline security skills for IT support professionals
•    Configure device operating systems, including Windows, Mac, Linux, Chrome OS, Android and iOS and administer client-based as well as cloud-based (SaaS) software
•    Troubleshoot and problem solve core service and support challenges while applying best practices for documentation, change management, and scripting
•    Support basic IT infrastructure and networking
•    Configure and support PC, mobile and IoT device hardware
•    Implement basic data backup and recovery methods and apply data storage and management best practices

Click here for the course syllabus. 

Pre-requisites: There are no formal pre-requisites for this course. However, it is a demanding hands-on course and the ideal student is someone who likes to problem solve, "tinker" with any kind of hardware (e.g. cell phones, automotive or plumbing equipment) and is interested in a career in IT systems administration and support.

Looking for tuition assistance? Qualified Monroe County residents may be eligible for funding. Visit to learn more. 

Register for upcoming Informational WebinarsClick here sign up for the PC Network Technician Webinar. 

PC/Network Technician (45374)

9/19/2022 - 3/15/2023
6:00 PM - 9:00 PM
42 - Monday, Wednesday
Michael Silivestro
Room 263
Building 9
This class takes place at the MCC Brighton Campus, Building 9, Room 263. All lab work will be completed on campus. Some lectures may be conducted via Zoom Meetings.
In Session