Cisco Certified Support Technician - IT Support
This program prepares individuals for entry-level opportunities in IT as customer service and help desk professionals. It is designed to give participants hands-on experience in developing skills in areas such as installing, maintaining, supporting, and troubleshooting hardware problems; deploying desktop operating systems and applications; deploying and maintaining networking protocols and topologies; and designing desktop and network security.
Participants are also prepared to sit for Cisco's CCST ITS exam that tests candidates' foundational knowledge and skills related to the following topic areas:
- IT Support Job Tasks & Responsibilities
- Hardware issues
- Connectivity and resource access issues
- Common threats and preventions
- Job tools
Pre-requisites:
Basic familiarity with IT concepts. A prior certification such as CompTIA ITF+ will be very useful.
Looking for tuition assistance?
Qualified Monroe County residents may be eligible for funding. Visit www.workforceforward.com/mpower to learn more.